Effective Date: December 3, 2023
1. Overview
Welcome to Canadiabooks.ca, operated by Canadia369. We want to ensure your satisfaction with every purchase. This Refunds & Returns Policy outlines the guidelines for returning physical products purchased on our website.
2. Return Eligibility
a. Condition of the Product:
- To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
b. Timeframe:
- You may initiate a return within 30 days of receiving your order.
3. Initiating a Return
a. Contact Us:
- To initiate a return, please contact our customer support team at canadia963@gmail.com, providing your order number and details about the item you wish to return.
b. Return Authorization:
- Once your return is approved, we will provide you with a return authorization and instructions on how to return the product.
4. Return Shipping
a. Costs:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
b. Packaging:
- Please ensure the product is well-packaged to prevent damage during return shipping. We recommend using the original packaging.
5. Refunds
a. Processing Time:
- Refunds will be processed within 7 business days of receiving the returned product.
b. Payment Method:
- Refunds will be issued to the original payment method used for the purchase.
c. Partial Refunds:
- If the returned product is damaged or not in its original condition, a partial refund may be issued at our discretion.
6. Exchanges
a. Defective or Damaged Products:
- If you receive a defective or damaged product, we will gladly exchange it for the same item. Please contact us promptly with details and photos.
7. Contact Information
If you have any questions or concerns regarding our Refunds & Returns Policy, please contact us at canadia963@gmail.com or by mail at:
Canadia369 441 Stonehenge Drive, Unit 58, Ancaster, Ontario.
8. Changes to the Refunds & Returns Policy
We reserve the right to update and revise this Refunds & Returns Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any such changes will be effective immediately upon posting on this page.
By making a purchase on Canadiabooks.ca, you agree to the terms of this Refunds & Returns Policy.